Help and support

Email angusdevapps@gmail.com and include the email address you use for EasyBPT. To report a mistake in a note, question or flashcard, use Report a problem on that item instead, so the report arrives with the right page attached.

Signing in

• The sign-in email hasn't arrived. It comes from hello@easybpt.com.au and usually takes under a minute. Check your spam or junk folder, and at work check any quarantine your hospital email uses. A personal email address is often more reliable than a health service one.
• The link says it has expired. Links work for 15 minutes and only once. Ask for a new one on the sign-in page.
• Google or email link? Both work. If you use the same email address for both, they open the same account. Different addresses make separate accounts, and a pass belongs to the account it was bought on.

Passes

• A pass is a one-off payment for full access for a fixed period. It is not a subscription, it doesn't renew, and you won't be charged again unless you buy another pass.
• Access starts as soon as the payment is confirmed. Your account page shows when your pass ends.
• If you buy a pass while one is still running, the new one starts when the current one ends, so you don't lose any time.
• When a pass ends, your progress, highlights and notes stay in your account. Full content is locked again until you buy another pass.
• Paid but no access? Reload your account page first. If the pass still isn't there after a few minutes, email angusdevapps@gmail.com with the email address you paid with.

Charges

• Payments are processed by Stripe. Your bank or card statement shows EASYBPT.COM.AU.
• Stripe emails a receipt to the email address on your EasyBPT account.
• If you don't recognise a charge, email angusdevapps@gmail.com before contacting your bank and we'll look it up.

Refunds

Refunds follow the Australian Consumer Law. If something is wrong with the service, email angusdevapps@gmail.com with the email address you bought the pass with. The refunds section of the terms explains your rights in full. We don't give refunds for change of mind.

Your account and data

To get a copy of your information, correct it or delete your account, email angusdevapps@gmail.com. The privacy policy explains what we keep and for how long.